Kraemer: My charge when I arrived was to first connect with our technology vendor partners, franchisees, and internal team to understand their role, current state of business, past challenges, and opportunities. Can you explain what your role is as a liaison? As director of franchise services, you essentially serve as the liaison between franchisees and Penn Station's technology partners. We went straight to the source to learn more about how Kraemer is uniquely working to help meet the IT needs of franchisees. In this newly created role, Kraemer leads the team's support in wide-ranging ways on the tech side – from store operations and reporting to IT vendor relationships and maintaining the POS systems and IT training. Kraemer, who most recently was Director of Operations services for GSR Brands, is no stranger to Penn Station, serving as corporate training restaurant General Manager with the brand from 2012 to 2014. The award-winning fast-casual franchise, known for its grilled, made-to-order sub sandwiches, hand-squeezed lemonade, and fresh-cut fries, continues its quest to refine operations with the notable addition of Tyler Kraemer as Director of Franchise Services. Penn Station franchise owners have a new weapon to rely on to help boost their bottom line with technology.
